HEMAVY / HELP & POLICIES
Returns & Exchanges
HEMAVY follows an exchange-first policy for eligible items.
TRIAL WEBSITE — LEGAL REVIEW BEFORE LAUNCH
This page is prepared from the business details supplied for the HEMAVY trial website. It should be reviewed and approved for the final business structure, tax registrations, payment setup and applicable Indian law before public launch.
This page is prepared from the business details supplied for the HEMAVY trial website. It should be reviewed and approved for the final business structure, tax registrations, payment setup and applicable Indian law before public launch.
1. Exchange-only policy
HEMAVY does not offer ordinary returns for change of mind. Eligible products may be exchanged for size within 14 days of delivery, subject to the conditions below.
2. Size exchanges
- Exchange requests must be made within 14 days of delivery.
- The item should be unworn, unused, unwashed and in resalable condition.
- Original tags and packaging should be retained where applicable.
- Exchange is subject to availability of the requested size.
- Only eligible items can be exchanged.
3. Damaged or defective products
If a product arrives damaged or defective, contact HEMAVY promptly with order details and clear photographs. If the claim is accepted, HEMAVY will arrange the applicable resolution. For an approved damaged-product return, the applicable return shipping cost will be paid by HEMAVY.
4. Non-eligible items
Items that are worn, washed, altered, damaged after delivery, missing tags where required, or otherwise not in eligible condition may be refused for exchange.
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